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© Lyudmyla Abramova, Doctor of Technical Sciences, Professor of the Department of Road Traffic Management and Safety, ORCID: 0000-0003-1182-9618, e-mail: abramova_ls@ukr.net © Ivan Nahliuk, Doctor of Technical Sciences, Head of the Department of Road Traffic Management and Safety, ORCID: 0000-0001-9411-4479, e-mail: isnagluk@ukr.net; © Oleksandr Cherepakha, PhD, Associate Professor of the Department of Transport Technologies, ORCID: 0009-0004-6129-1945, e-mail: a.cherepaha@tek-europa.com.ua (Kharkiv National Automobile and Highway University)
EVALUATION OF PASSENGER TRANSPORT SERVICE QUALITY AT PUBLIC TRANSPORT INTERCHANGES DOI: 10.33868/0365-8392-2026-1-286-42-48
Abstract. The paper addresses the problem of insufficient quality of passenger transport services at public transport interchanges, caused by inefficient coordination of transport modes and excessive transfer waiting times. The main problems in the operation of urban public transport in Dnipro include the uneven distribution of the transport fleet across routes, insufficient traffic frequency during rush hours, overloading at transport hubs, and low passenger comfort due to excessive waiting times for transfers. A structural model of the public transport interchange is proposed, enabling analysis of internal parameters, information flows, and interactions between routes. This approach enables the identification of conflict points, the management of arrival time information, and the synchronization of transport operations. The main assessment criterion is to minimize passenger transfer time, subject to constraints on the acceptable level of traffic flow conflicts. Experimental studies conducted at the “Vokzalna Square” transport hub revealed significant variations in passenger flows during the morning and evening peak periods, largely dependent on schedules, arrival times of different transport modes, and deviations from timetables. The results demonstrate that moderate increases in vehicle dwell time at stops reduce transfer waiting times, whereas excessive dwell time has negative effects. Кeywords: public transport, transport interchange, quality of transport services, synchronization of timetables.
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ISSN 0365-8392
OI: 10.33868/0365-8392-2026-1-286-42-48
Date of first receipt of the article: 27.01.2026
Date of acceptance for publication: 15.03.2026
Date of publication: 31.03.2026