© Mykola Velisevich, Senior Researcher, Legislative Support for the Implementation of International Agreements in the Field of Transport Department,
e-mail: nvelisevich@insat.org.ua,
ORCID: 0000-0003-4724-4478
© Olga Pospishna, Leading Engineer
Passenger and Freight Transport Department,
e-mail: opospishna@insat.org.ua,
ORCID: 0000-0003-0549-1454
(SE «State Road Transport Research Institute»)
ASPECTS OF INTRODUCTION IN UKRAINE OF QUALITY CRITERIA FOR PASSENGER ROAD TRANSPORT SERVICES USING THE EXPERIENCE OF THE EUROPEAN UNION
DOI: 10.33868/0365-8392-2021-4-268-24-28
Abstract. The article defines the main conceptual principles, directions, mechanisms and stages of formation and implementation of reasonable criteria for the quality of passenger road transport services provided on public bus routes using the experience of the European Union. In order to successfully implement the system of service quality criteria in cities and regions, recommendations were provided to executive authorities and local governments on certain preparatory work aimed at creating legislative, economic, financial, personnel and organizational-technical support measures to be implemented.
Keywords: criteria of quality of passenger transport services, national standards, system and expectations of consumers of services, non-cash fare system, concept of introduction of criteria of quality of services, single methodical.
References
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